A little help getting back in
Forgot your password?
It happens. We’ll guide you back to your account, one step at a time.
STEP 1 OF 4
Start with your email
Use the email connected to your student account. We’ll send instructions for the recovery options available to you.
New account or no verified phone?
Your email will explain the right next step. New accounts use their invitation and temporary password. If you haven’t verified a phone, you may need your saved backup code and authenticator instead.
STEP 2 OF 4
Check your email
If an account matches the address below, we’ll email its next steps. For your privacy, we don’t confirm whether an account exists.
- Look for the recovery messageCheck your inbox and Spam or Junk folder. Delivery can take a few minutes.
- Follow the steps in that emailA reset link lasts 15 minutes. You’ll then verify your phone code and choose a new password. If your account needs setup or another method, the email explains it.
Still can’t find the message?
Check the address above for spelling mistakes. Search your mail for “requested password reset” or “account recovery options”. If you requested more than one message, use the most recent one.
A delivered email may be filtered by your email provider. Sending repeatedly won’t guarantee inbox placement, and requests are limited for your safety.